Customer Service Call Center Representative

Logan, UT

Job status
Full time
Job description
Interviews are actively being scheduled for Customer Service Representatives in Logan, UT. Customer Service Representatives (CSRs) at ACT provide pure client support, with no selling! You will be bonus eligible based on your job performance and individual metrics.

We offer:
• Affordable benefits for you, your spouse, and/or children after 90 days.
• Paid time off and paid holidays after 90 days.
• Hourly and overtime pay, with tremendous bonus opportunities.
• Flexible full time schedules.
• Paid training, so you can be successful even without experience.
• Opportunities to advance within the company.
• Fantastic supervisors and a positive work environment.

If you enjoy helping people, are looking for more than just a new job and want to have a long term career that supports your personal development. Then Advanced Call Center Technologies (ACT) Customer Service Representative role is the opportunity for you!

When you are a CSR at ACT you will experience a work culture that has easy hours, excellent benefits at a reduced cost, optional pet insurance, bonuses based on your personal performance, job stability with full time hours, ongoing training, and room for your career advancement!

The ACT Logan location is experiencing incredible growth, which is creating a lot of new roles and promotions. We like to promote from within–as a matter of fact, 95% of our Logan Leadership has been promoted from this CSR position.

As a Customer Service Representative you will use your excellent communication and interpersonal skills to receive inbound calls from consumers and assist them with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.

Read over the responsibilities and skills, if you identify with what it takes to be a stellar CSR, click "Apply now" and let us know who you are.
Education requirements
• High school diploma or GED
• Must be able to successfully pass criminal background check.
• Must be a problem solver with good negotiation skills.
• Self-driven and motivated to meet individual service and sales goals.
• Answering calls from customers looking for assistance with their account. These could include questions on outstanding balances, credit lines, how to obtain a title, or a change of address.
• Using several computer applications to log and locate information which will be used to identify, research, and resolve customer issues, answer questions, or identify a solution.
• Responding promptly to customer needs. Asking for the customers feedback to improve service.
• Maintaining confidentiality. Listening to others without interrupting. Keeping emotions under control, and remaining open to others' ideas and try new things.
• Speaking clearly and persuasively in both positive or negative situations. Listening and getting clarification. Responding quickly and effectively to customer questions.
• Looking for ways to improve and promote quality. Applying feedback to improve personal performance. Monitoring your own work to ensure quality.
• Problem solving skills.
• Data entry and basic computer skills.
• Self-driven and motivated to meet individual quality goals.
• Ability to multitask.
Work hours
• Full time with various schedules available.

Still not convinced? Lets sweeten the deal for you...

We want to set you up for career success and to do that we provide superior training so you can provide world-class support to our client’s customers.

Associates at ACT enjoy a supportive work community that fosters career growth, offering advancements into an array of industry verticals and our internal operations. We have an interest in developing our talent within to move up into management roles! 96% of the management at Advanced Call Center Technologies started in the Customer Service role – so they understand and can relate to the work that goes into being an All Star CSR.

Our philosophy is to treat each interaction as an opportunity to strengthen loyalty between our clients and their customers - and in turn between us and our clients. To do that, we need to be more than just an outsourced service provider. We know the most vital part of any solution, we provide to our clients, is our employees further that combining People, Process, and Technology, ACT can become a transparent partner and the voice of our customers.

ACT provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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