Customer Service Representative

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Johnson City, TN

Job status
Full time
Benefits
Vision Insurance, Paid vacation, Paid personal time, Paid holidays, Life Insurance, Health Insurance, Flexible schedule, Disability Insurance, Dental Insurance, 401K / Retirement plan
Job description
ACT Today is still hiring! We have COVID19 safety measures in place for our interviewing process and employees. Customer Service Agents at ACT support American businesses across industries and through our new programs, you will have the opportunity to fast track your personal advancement within the company. You can turn this "job" into a long term career with ACT Today!

Interviews are actively being scheduled for Customer Service Representatives in Johnson City, TN. Customer Service Representatives (CSRs) at ACT provide pure client support, with no selling! You will be bonus eligible based on your job performance and individual metrics.

We offer:
• Affordable benefits for you, your spouse, and/or children after 90 days.
• Paid time off and paid holidays after 90 days.
• Hourly and overtime pay, with tremendous bonus opportunities.
• Flexible full time schedules.
• Paid training, so you can be successful even without experience.
• Opportunities to advance within the company.
• Fantastic supervisors and a positive work environment.

When you are a CSR at ACT you will experience a work culture that has easy hours, excellent benefits at a reduced cost, optional pet insurance, bonuses based on your personal performance, job stability with full time hours, ongoing training, and room for your career advancement!

As a Customer Service Representative you will use your excellent communication and interpersonal skills to receive inbound calls from consumers and assist them with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.
Education requirements
• High school diploma or GED
Experience requirements
• Minimum of 3 months experience in a customer service focused role.
• Experience with business lines in Finance, Healthcare, Telecom, or Account Services is preferred.
Qualifications
• Must be able to successfully pass criminal background check.
• Must be a problem solver.
• Self-driven and motivated to meet individual service and sales goals.
Responsibilities
• Answering calls from customers looking for assistance with their account. These could include questions on outstanding balances, credit lines, how to obtain a title, or a change of address.
• Using several computer applications to log and locate information which will be used to identify, research, and resolve customer issues, answer questions, or identify a solution.
• Responding promptly to customer needs. Asking for the customers feedback to improve service.
• Maintaining confidentiality. Listening to others without interrupting. Keeping emotions under control, and remaining open to others' ideas and try new things.
• Speaking clearly and persuasively in both positive or negative situations. Listening and getting clarification. Responding quickly and effectively to customer questions.
• Looking for ways to improve and promote quality. Applying feedback to improve personal performance. Monitoring your own work to ensure quality.
Skills
• Problem solving and good negotiation skills.
• Data entry and basic computer skills.
• Self-driven and motivated to meet individual goals.
• Ability to multitask.
Work hours
• Full time with various schedules available.

Associates at ACT enjoy a supportive work community that fosters career growth, offering advancements into an array of industry verticals and our internal operations. We have an interest in developing our talent within to move up into management roles! 96% of the management at Advanced Call Center Technologies started in the Customer Service role – so they understand and can relate to the work that goes into being an All Star CSR.

ACT provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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